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Shipping and FAQ
Q: How much is shipping?
A: FREE* Shipping within Canada and to mainland United States for orders of $99 and up (before applicable taxes). Shipping for orders less than $149 (excl. tax) is $29.00.
shipping exceptions to remote or rural areas and over sized items.
If your product or destination is impacted you will be contacted with a
Please note that you will be charged for outgoing shipping in the event that you return a purchase.
Customers from the United States will not be charged sales tax but their order may be subject to local duties and taxes.
us if you have any questions with regards to shipping by sending email to CustomerService@TrulySwedishDesign.com.
Q: What currency are your prices listed in?
A: All prices are in Canadian Dollars.
Q: How long will it take to receive my order?
A: Items in stock will be shipped within 48 hours, to learn which items are in stock see shopping cart or email CustomerService@TrulySwedishDesign.com. If items are back ordered, special order or custom order, please allow 3-6 weeks for delivery.
You will receive an email confirmation when your order has been shipped.
Q: What countries do you ship to?
A: We are set up to automatically process orders that will ship within Canada and the United States. For orders shipping elsewhere contact us for a shipping quote by sending email to CustomerService@TrulySwedishDesign.com for information.
Q: Do I have to pay customs duties?
A: If you live in Canada you don’t have to worry about custom duties, you pay the price you see plus applicable taxes.
Orders to other countries may be subject to duties and taxes as applicable for each country.
Q: What is your return policy?
A: During 30 days following the receipt of your order, you may request the exchange or refund of items, which you must return to us in unused and perfect condition with all tags in place and in the original packaging.
If you want to return or exchange a product you are asked to first contact us to receive a RMA# (Return Merchandise Authorization number) and for detailed instructions on how to ship the product back. Contact customer service for detailed instructions regarding returns at CustomerService@TrulySwedishDesign.com before sending product back.
Shipping charges on returned merchandise are at the customer's expense. Returns will only be accepted if the product and its original packaging are fully intact. You are responsible for the shipping of returned items back to Truly Swedish Design™. We recommend you insure the shipment and send with tracking. Items lost in transportation will not be compensated for.
Refunds for returned merchandise, shipping costs deducted, will be made within 14 days of the return of the product, to the original purchaser’s credit card. All exchanges are subject to availability.
If a product is marked as "Special Order" or is specially made for you as a "Custom Order", or in any way changed after your instructions, you will not be able to change your order and sales are final, meaning that you cannot get a refund, exchange or credit.
Faulty items will be exchanged to the same type of product in the same size, style, or design, subject to availability. Refunds for faulty items can be made within the 90-day period following the order date.
Q: How can I shop at Truly Swedish Design?
A: We offer the following five ways for you to shop.
1. Shop In-Store: Visit our Westboro Boutique at 341A Richmond Road, Ottawa. See hours here.
2. Shop Online & Pick Up In-store (for Ottawa and area residents).
3. Shop by Appointment: If our hours don't work with yours and for undivided attention. Great for Wedding Registry, Corporate Giving and Holiday Shopping.
4. Shop Online at www.TrulySwedishDesign.com.
Can’t find the answer to your question? Please contact us and we will get back to you as fast as we can:
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