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Home > SHIPPING & FAQ
 

SHIPPING & FAQ

Shipping and FAQ

Q: How much is shipping?

A: FREE* Shipping within Canada and to mainland United States for orders of $149 and up (before applicable taxes). Shipping for orders less than $149 (excl. tax) is $29.00.
*
Free shipping exceptions to remote or rural areas and over sized items. If your product or destination is impacted you will be contacted with a shipping quote. Please note that you will be charged for outgoing shipping in the event that you return a purchase.

Customers from the United States will not be charged sales tax but their order may be subject to local duties and taxes. We are in the process of setting up a US based ware removing any additional duties being charged.

Contact us if you have any questions with regards to shipping by sending email to CustomerService@TrulySwedishDesign.com.

Q: What currency are your prices listed in?

A: All prices are in Canadian Dollars.

Q: How long will it take to receive my order?

A: Items in stock will be shipped within 2 business days, to learn which items are in stock see shopping cart or email CustomerService@TrulySwedishDesign.com. If items are back ordered, special order or custom order, please allow 3-10 weeks for delivery. You will receive an email confirmation when your order has been shipped.

Q: What countries do you ship to?

A: We are set up to automatically process orders that will ship within Canada and the United States. For orders shipping elsewhere contact us for a shipping quote by sending email to CustomerService@TrulySwedishDesign.com for information.

Q: Do I have to pay customs duties?

A: If you live in Canada you don’t have to worry about custom duties, you pay the price you see plus applicable taxes. Orders to other countries may be subject to duties and taxes as applicable for each country.

Q: What is your return policy?

A: During 30 days following the receipt of your order, you may request the exchange or refund of items, which you must return to us in unused and perfect condition with all tags in place and in the original packaging.

If you want to return or exchange a product you are asked to first contact us to receive a RMA# (Return Merchandise Authorization number) and for detailed instructions on how to ship the product back. Contact customer service for detailed instructions regarding returns at CustomerService@TrulySwedishDesign.com before sending product back.

Shipping charges on returned merchandise are at the customer's expense. Returns will only be accepted if the product and its original packaging are fully intact. You are responsible for the shipping of returned items back to Truly Swedish Design™. We recommend you insure the shipment and send with tracking. Items lost in transportation will not be compensated for. Refunds for returned merchandise, shipping costs deducted, will be made within 14 days of the return of the product, to the original purchaser’s credit card. All exchanges are subject to availability.

If a product is marked as "Special Order" or is specially ordered for you as a "Custom Order", or in any way changed after your instructions, you will not be able to change your order and sales are final, meaning that you cannot get a refund, exchange or credit.

Faulty items will be exchanged to the same type of product in the same size, style, or design, subject to availability. Refunds for faulty items can be made within the 90-day period following the order date.

Q: How can I shop at Truly Swedish Design?

A: Shop Online at www.TrulySwedishDesign.com.
For Ottawa area customers we offer in home consultations for the Pappelina (rugs) and Växbo Lin (pure linen textiles for curtains and upholstery) collections. Ottawa orders can be picked up at Zahara Jewellery, 343 Richmond Road, Ottawa.

B. Customers in the Ottawa area can also schedule free in home consultation for purchase of Pappelina rugs and Växbo Lin Textiles. Email CustomerService@TrulySwedishDesign.com to book your appointment.

Can’t find the answer to your question? Please contact us and we will get back to you as fast as we can:

Email: CustomerService@TrulySwedishDesign.com

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